PRIVACY POLICY

TechCube Support follows terms of use stated below that is applicable to website users for using various services offered by the company. We on a regular basis keep update the terms of use without any notice, hence please keep checkup regularly for any modifications done on this page. We are very serious about privacy of our customers and site visitors, hence we use personal data shared by our customers for their benefits and not make any kind of miss use. When you ask for tech assistance service on phone call or on email, we ask personal information which is very necessary to complete a particular transaction. We generally ask important information like user’s registered id, computer information including its software or hardware and type of technical problem you are facing with your computer. After reading the terms and conditions given on this site, it’s users decision to proceed with the any type of activity that ask to submit such personal information with us. However, you should bear in mind that in several cases if you do not submit such information with us, you may not able to complete a particular transaction for further actions.

(1)INFORMATION COLLECTION AND USE:

TechCube Support gathers for various purposes like personalization of a user, improvement in the quality of service and website, carrying out transactions with user’s agreement, and for sending online promotional mails.

(A) Personal Information:

We can ask such information that personally discloses your personal identity or allows us to contact you anytime. At the time of registration, users are required to provide their contact information that includes First Name and Last Name, Mail Address, Post Code/Address, Personal identification etc. TechCube Supportwill make use of this information to contact you related with the product or services you have requested for. This information might be also used for subscription plan renewal notifications, re-registration, special offers and market surveys to improve our service for end users.

(B) Payment Information:

If any user registers to use the service stored by TechCube Support, we not collect any information on phone related with your credit card, instead the payment information is stored by the user only. TechCube Support may take help of third party to process and verify billing process of credit cards. We may disclose or transfer this payment information to third party only to execute necessary transactions or complete further payment processing. The numbers of all the credit and debit cards are input into secure (SSL) servers and these numbers cannot be accessed by TechCube Support.

(C) Computer System Information:

Our tech assistance team asks computer system information and access it with the complete awareness of customers. We can for system user login and passwords, and other authorizations to access the computer and software programs to find the technical problems or other related issues. The terms or use for the computer system related information is discussed along these lines given below; every site user should read carefully before allowing an access for tech assistance.

i) Subscriber Computer:

We might ask your computer related information that may contains information like computer buy date, kind of computer, model number or version of computer, computer id number and other hardware or software and peripheral connected with it, physical state of computer, registration data of system, configuration and installation of hardware devices, and system error tracing files etc. All this system related details are necessary to provide you a personalized technical assistance to you and also assistance us to update our tech assistance service and enhance the list of products supported by us.

ii) Access:

To give you a tech assistance service online and solve your computer problem, we need to take control of your computer. TechCube Support takes help of qualified tools that allows users to give control of user computer to our technicians on remote through the internet, so that the technicians can detect or fix the issues. Our tech assistance team members are not permitted to use the online remote access application until and unless they are gone through the proper training to use it, and user also have agreed to grant control. Tech assistance team will not use remote access tools to acquire any type of sensitive or confidential information stored on system or computer network of the user, or intentionally to destroy information on customer computer system network, or to cause users to face any problem in future.

iii) Diagnostic Tools:

During the process of tech assistance service, TechCube Support use remote applications that can collect variety of useful information about the physical condition of computer system and the applications installed into it. This information is enclosed into a document having all the important details required by the TechCube Support and directed securely through the internet to the TechCube Support server or other third party server appointed by TechCube Support. TechCube Support uses this information to identify and analyze the user problem to resolve it instantly. Any detail or personal information gathered by TechCube Support application will not have any confidential information like site visited, sent or received mail messages, passwords, users profile etc. Use of the online remote access applications and diagnosis tool is also depending on the terms of use in the relevant software license agreements.

iv)Live Help Session Records:

TechCube Support keeps the right to monitor online and offline remote sessions between our tech assistance team members and users to check the quality of service delivered to the customers by our assistance team members. Moreover, we may also record online and offline sessions conducted on the website for user reference and to assist in solving various disagreements and/or other possible complaints. The records of such sessions will be also used to improve our service, construct a knowledge base assistance, and/or organize internal market research. And any record data of session will not be connected with personally recognizable data about any individual user or customer.

v)Cookies:

We enable cookies to improve the browsing experience better for the end users. However, site users may decline, but that might be stopping you completing a particular transaction.

vi)Log Files:

We may track your IP to track user behavior, monitor the site, analyze movements and collect the records for future references.

vi)Log Files:

We may track your IP to track user behavior, monitor the site, analyze movements and collect the records for future references.

vii)Sharing:

We may share or forward your information with third parties like our suppliers and affiliates apart from your personal identification and other confidential details. And without your written consent or legal approval we will not share your personal details with any unidentified third party members.

viii)Online Policy for Children:

As per children’s online privacy protection act, we do not provide our services to minors having age below 13. We don’t keep any information of children to use for our site or for other purpose that is related with our site or its services offered by it.

2) SECURITY:

We use innovative and latest tools or applications to store and save data. We hereby promise not to store any credit card detail or password with us.

3)SUPPLEMENTATION OF INFORMATION:

With the intention of acquiring accurate information about the customer, we may regain information about you from various other sources.

i)) Special Offers:

We can use your personal information to inform you about our special offers, promotional offers and discounts deals.

iii) Correction/Updating Personal Information:

If you have any objection or if you want to quit from the services or you want to take out your personal information or other details from our database, you can mail us on support@sandtechsupports.com, the requested changes will be done within in 48 business hours.

iv)Notification of Changes:

We keep the right to modify or do any changes in the policy statement. And any kind of changes will be updated on the website hence you hereby requested to keep checking the policy statement regularly in case you not get the notification of the same timely.

d) Opt-out Provision:

We not ever share personal information of consumers with any other third-party, however, if consumers don’t want to share such information to any third party, then they can send request support@TechCube Support.com to avoid the use your information, rather shared for the main purpose.

e)In the event, if we choose costumers personal information to use for some other purpose instead of the original purpose for which it was gathered, then we will inform them by sending emails to get the approval. We try our best efforts to use the personal information of customers as per the privacy policy followed by our website to work in legitimate environment and deal with the customers fairly.